- Refund Policy -
👉 Effective Date: August 28, 2025
👉 Thank you for shopping with www.canvatemplatepack.com. We value your satisfaction and want to be clear about our refund policy.
1. Digital Product Nature
✅ All of our products are digital downloads (such as Canva templates). Because of the digital nature of these items, we cannot accept returns once a purchase is completed and the files have been delivered.
2. No Refunds After Download
✅ Once your order has been processed and you have received access to your templates (via instant download or email link), all sales are final and non-refundable. This is because digital products cannot be returned.
3. Exceptions
Refunds may be considered only in the following rare cases:
✅ Duplicate Purchase: If you accidentally purchased the same product twice, contact us within 7 days for assistance.
✅ Technical Issues: If you do not receive your product due to a technical error on our side (e.g., broken download link), we will promptly resend the product or provide a full refund.
✅ Wrong Item Sent: If by mistake we deliver the wrong product, we will correct it immediately or issue a refund.
4. Customer Responsibility
Please make sure you have:
✅ A free Canva account (all templates work with Canva Free).
✅ A reliable internet connection to download your files.
✅ We cannot issue refunds if your device or software is incompatible with Canva.
5. Support
✅ If you encounter any issues with your purchase, please contact us and we’ll be happy to help resolve the problem :
📧 Email : canvatemplatepack@gmail.com
🌐 Website Contact Form : https://canvatemplatepack.com/contact-us/